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1 year ago
Hello @Takayuki
Welcome to the community.
The order confirmation usually takes 2-3 weeks.
You also have to check whether there are enough resources available. Enough fast DSL ports to activate your DSL.
May 8th was just your desired date. Please be patient...
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1 year ago
Hello @Marcel2605
Thank you for your answer. Your comments are helpful. The previous occupants of my current home also used the same Telekom Internet, so I believe the environment is fine.
In any case, I will wait for the internet to continue to be available. I hope it will be available soon!
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1 year ago
Hello @Takayuki
You should definitely receive an official order confirmation. With a date as to when it will be activated.
Probably also with a visit from a technician
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1 year ago
I found out that I will be sent a separate notification of receipt of the contract, which can take up to three weeks.
Correct. Telekom does a routine technical assessment if your desired line is feasible. You will be notified once that is done. There is no way to speed up this process.
Best wishes,
Thomas
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1 year ago
Good evening @Takayuki,
if you are free for a short call, I could verify, that it is your account and have a look in the system to see what the current status is.
You would just need to give a timeframe in which you are available.
Sincerely,
Johannes
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1 year ago
@Johannes P.
Thank you for your suggestion.
Thank you for your suggestion.
It would be helpful if you could call today or on Friday afternoon.
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1 year ago
Thank you very much for the pleasant call @Takayuki!
I hope everything is clear now, but if you have further questions feel free to ask them.
It would be nice, if you will write if everything will be fine on the date mentioned. You should already have received an e-mail with more information.
Otherwise you will receive the e-mail in a couple of minutes.
Sincerely,
Johannes
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