Internet in low speed or not working at all

2 years ago

I've been having issues with mi internet connection for the past weeks (if not months). I've been trying to solve it through the online check ups (resets, etc), but those didn't make a difference. I also tried calling the hotline, but I don't speak german and can't get through the menus. How can I get someone to help me here?

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    • 2 years ago

      @alejandro86 first Way:

      Bitte Daten im Profil hinterlegen! Damit Dich ein Teamie Kontaktieren kann und Dir weiter hilft! a bisserl Geduld da die gut beschäftigt sind Zwinkerndhttps://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile:telekom-custom-user-profile-userdata

       

      Please also have the last 6 digits of your IBAN and customer number ready

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    • 2 years ago

      Hi @alejandro86,


      I'll be happy to take a close look at your connection.
      Please save your customer number and callback number in your profile and write me here when I can best call you.

       

      Kind Regards

      Markus Km.

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      from

      2 years ago

      Thanks! I just added the information to my profile.

      from

      2 years ago

      Markus,

      I'm ready for your call. I need to get this fixed ASAP, so whenever you have some time just call me 

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      2 years ago

      Hey @alejandro86,

       

      thank you very much for the short but kind call.

      The technical appointment is on Thursday, 31st August 2023, and It would be great if you could let me know the current status afterwards.

       

      Have a nice evening and kind regards

      Christina P.

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