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Internet not working

vor 4 Jahren

Hello, I'm getting this message and unable to use my internet at all. Welcome! Information about connection not being loaded.

384

6

    • vor 4 Jahren

      Hello @jordanhallaf 

      In order to be able to help, we still need some information:

      1. What is your contract?
      2. Which router are you using?
      3. What firmware version does the router have?
      4. How does the router synchronize?
      5. Use switches, repeaters or PowerLAN Has the connection ever worked stably?

       

      (Translated with Google)

       

      1

      Antwort

      von

      vor 4 Jahren

      1. Contract is Magenta Zeushausse M

      2. Speedport W 724V

      This is my first time trying to hook up my connection and this router. Through the IP it says the Internet is good and working but no devices can connect. I get that error message. I have the power, link, and online lights showing.

      Uneingeloggter Nutzer

      Antwort

      von

    • vor 4 Jahren

      @jordanhallaf : 

      6) LAN or WLAN connection to router?

      7) what device you use for Internet access? PC,smartphone, tablett 

        OS of your device?

       

      2

      Antwort

      von

      vor 4 Jahren

      I've attempted wifi and LAN and nothing has gotten through. I tried a cellphone, laptop computer and Xbox One. I don't see a WLAN port in the back unless that is the link port that is blue

      Antwort

      von

      vor 4 Jahren

      Firmware version 01011603.07.006

      Uneingeloggter Nutzer

      Antwort

      von

    • Akzeptierte Lösung

      akzeptiert von

      vor 4 Jahren

      Welcome to the Community.
      Please check the execution date of your order confirmation.
      If you still have questions, let me know, and I’ll give you a call. Are there certain times you do not want to be contacted?

      Kind regards
      Belana M.

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