Internet order accepted and failed at the same time?
16 hours ago
Hello,
I ordered an internet package with Telekom, and right after ordering installed the MeinMagenta App. I checked the order tracking for the new contract and modem, but it said: Order entered, Order accepted, Order failed, in that order. Does this mean the order is cancelled now? Why did my order fail and how do we fix this?
Thank you!
6
0
3
This could help you too
245
0
14
2 years ago
993
0
2
48
0
1
111
0
2
4 years ago
183
0
4
Popular tags last 7 days
You might also be interested in
Buying advice
Do you need personal purchasing advice? Telekom's business customer team will be happy to advise you.
View offers
Informieren Sie sich über unsere aktuellen Internet-Angebote.
4 hours ago
Thank you for your contribution to our community. 🙏🏽
It appears that there was an error with the order. I would be happy to look into this with you. 🙂 When can I reach you at the callback number you provided?
Best regards,
Timur
0
2
from
3 hours ago
Good morning.
Thanks for the quick response! I am available at 16:30 today, would that be okay?
0
from
1 hour ago
Hey there @E A,
that should be no problem. We'll call you back in the afternoon, then. :)
Kind regards
Louisa
0
Unlogged in user
from
Unlogged in user
from