Internet order accepted and failed at the same time?

16 hours ago

Hello,

I ordered an internet package with Telekom, and right after ordering installed the MeinMagenta App. I checked the order tracking for the new contract and modem, but it said: Order entered, Order accepted, Order failed, in that order. Does this mean the order is cancelled now? Why did my order fail and how do we fix this?

Thank you!

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    • 4 hours ago

       

      E A

       

       

      Thank you for your contribution to our community. 🙏🏽

       

      It appears that there was an error with the order. I would be happy to look into this with you. 🙂 When can I reach you at the callback number you provided? 

       

      Best regards,
      Timur

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      3 hours ago

      Good morning.

      Thanks for the quick response! I am available at 16:30 today, would that be okay?

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      1 hour ago

      Hey there @E A,

       

      that should be no problem. We'll call you back in the afternoon, then. :)

       

      Kind regards

      Louisa

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