‎Internet order accepted and failed at the same time?

Internet order accepted and failed at the same time?

16 hours ago

Hello,

I ordered an internet package with Telekom, and right after ordering installed the MeinMagenta App. I checked the order tracking for the new contract and modem, but it said: Order entered, Order accepted, Order failed, in that order. Does this mean the order is cancelled now? Why did my order fail and how do we fix this?

Thank you!

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3

4 hours ago

E A

Thank you for your contribution to our community. 🙏🏽

It appears that there was an error with the order. I would be happy to look into this with you. 🙂 When can I reach you at the callback number you provided?

Best regards,
Timur
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2
from
3 hours ago
Good morning.

Thanks for the quick response! I am available at 16:30 today, would that be okay?
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from
1 hour ago
Hey there @E A,

that should be no problem. We'll call you back in the afternoon, then. :)

Kind regards

Louisa
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