Issues setting up Telekom Hybrid (Speedport Smart 4 Plus + 5G Box)

vor 2 Tagen

I recently upgraded from standard DSL to Telekom Hybrid. The service is currently active according to the website. My 5G box is showing a strong signal (green lights), but my Speedport Smart 4 Plus fails to detect the 5G connection. I attempted to reboot and factory reset my Speedport Smart 4 Plus but the best I got is 5G box detected as a modem.

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vor 2 Tagen

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    • vor 2 Tagen

      Welcome to our community @pg36,

       

      did you set up the wiring correctly by using the manual? 

      If you are not sure, don't hesitate do send photos of the setup. 😊

       

      In addition, we can check the contact in detail after a short phone call. For that, please fill your profile with your customer number and callback number. Just let me know after you're done with that, so I can call you back.

       

      Kind regards,

      Louisa

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    • vor 2 Tagen

      Hallo @pg36 ,

      der Smart4 Plus kann kein Hybrid.

      Du brauchst den Smart4.

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      vor 2 Tagen

      I guess I need to get Smart4, thanks.

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      vor 2 Tagen

      @pg36 Indeed. If you want us to book one for you, simply fill in your profile and let us know, when we may best reach you.

      Kind regards
      Jonas

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