‎MagentaZuhause Schnellstart device gives msg 'keine netzwerk' or registration failed.

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MagentaZuhause Schnellstart device gives msg 'keine netzwerk' or registration failed.

2 years ago

I received MagentaZuhause Schnellstart device yesterday. and whatever I tried to do with it, it gives msg 'keine netzwerk' / 'No service' or registration failed. Please let me know what should I do with it?

There is absolutely no info on how to set it up new device or how to solve this error. Should I put it in water? Should I throw it from the roof? I must say very poor customer service effort by Telekom. I was calling customer service whole day today, no one picks call. I scheduled call back serve 3 times, no one called back. Just pathetic and shameless behaviour.

Waiting

394

2 years ago
Greetings @Bilal3
Did you have to show your ID details?
Only then can the quick starter be used.
Call the hotline.
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2 years ago
No, not asked. who will ask? Telekom or my neighbour or my friend? Dont mean to be rude, but just saying that nothing is clear and no communication from Telekom.
As I wrote I tried calling whole day, no answer, no call back
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2 years ago
Hello @Bilal3,

when they sent you the Schnellstart router, were you asked some data from your passport? If not, maybe the activation of the simcard has been forgotten.

Please fill in your customer data here and give me a short feedback afterwards, so I can have a look.

For a solution we have to talk on the phone. I guess it's too late for that today, but we're here tomorrow, too.

Best regards Inga Kristina J.
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2 years ago
I have been trying to reach them via call hotline, call back service, and now community page since 3 days overall. this is excuse of worst customer service?
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2 years ago

Bilal3

now community page since 3 days overall.

now community page since 3 days overall.

Bilal3
now community page since 3 days overall.

You opened this thread about 18 hours ago.
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2 years ago
@Bilal3

Thanks for your messages here in the thread. I would like to solve your concern as soon as possible with you 👍🏽 Unfortunately, I could not reach you by phone just now 📵 When is it maybe better for you?

Best regards
Timur K.
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