We have a new fiber optic internet connection with Telekom. They sent a schnellstart device to use till the actual connection is made.

But the device shows no network and there is very poor support from Telekom customer service. I have spoken with atleast 6 different people and everyone tells a different story. Will be activated in 2 days, will be activated in 1 hour, will be activated today etc etc.

I am really starting to doubt my decision to go with Telekom here.

Please help!!