Solved
No network after placing "replace esim" to another device order.
2 years ago
I wanted to transfer my esim from Google pixel 4a device to my new device iPhone 14 device.
Steps I followed:
- Logged in to Customer center
- Placed an order from esim to esim for "device change"
- Confirmed "Place Order"
- Now, trying to go to settings of my SIM card to get the new esim profile but it is asking for mTAN .
- Problem: No network coverage on my existing device after placing the order and hence not able to receive mTAN and not able to transfer esim from one device to another.
360
10
This could help you too
10 months ago
177
0
5
109
0
3
Solved
178
0
3
You might also be interested in
Request purchasing advice
Fill out our online contact form quickly and easily so that we can advise you personally in a timely manner.
View offers
Find out about our current mobile phone offers.
Accepted Solution
accepted by
2 years ago
Actually, it should have definitely worked - but well. Many thanks for your support, @swapnildubey.7 .
We are then now stuck on the problem of legitimation.
I have three ideas:
1) Can you please register in your customer center and enter an alternative callback number under the contact details. Then I can call you about it.
2) I can send the new eSIM profile as a QR code by post.
3) You visit our colleagues in the local telekom shop and have a new profile set up on your iPhone.
What do we want to do?
Kind regards
Carolin L.
0
Accepted Solution
accepted by
2 years ago
All right. It is on its way, @swapnildubey.7
So, have a nice day and enjoy the weather.
Kind regards
Carolin L.
0