Gelöst
No network after placing "replace esim" to another device order.
vor 2 Jahren
I wanted to transfer my esim from Google pixel 4a device to my new device iPhone 14 device.
Steps I followed:
- Logged in to Customer center
- Placed an order from esim to esim for "device change"
- Confirmed "Place Order"
- Now, trying to go to settings of my SIM card to get the new esim profile but it is asking for mTAN .
- Problem: No network coverage on my existing device after placing the order and hence not able to receive mTAN and not able to transfer esim from one device to another.
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Akzeptierte Lösung
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vor 2 Jahren
Actually, it should have definitely worked - but well. Many thanks for your support, @swapnildubey.7 .
We are then now stuck on the problem of legitimation.
I have three ideas:
1) Can you please register in your customer center and enter an alternative callback number under the contact details. Then I can call you about it.
2) I can send the new eSIM profile as a QR code by post.
3) You visit our colleagues in the local telekom shop and have a new profile set up on your iPhone.
What do we want to do?
Kind regards
Carolin L.
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Akzeptierte Lösung
akzeptiert von
vor 2 Jahren
All right. It is on its way, @swapnildubey.7
So, have a nice day and enjoy the weather.
Kind regards
Carolin L.
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