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No network after placing "replace esim" to another device order.

2 years ago

I wanted to transfer my esim from Google pixel 4a device to my new device iPhone 14 device. 
Steps I followed:

  • Logged in to Customer center
  • Placed an order from esim to esim for  "device change"
  • Confirmed "Place Order"
  • Now, trying to go to settings of my SIM card to get the new esim profile but it is asking for mTAN .
  • Problem: No network coverage on my existing device after placing the order and hence not able to receive mTAN and not able to transfer esim from one device to another.

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    • Accepted Solution

      accepted by

      2 years ago

      Actually, it should have definitely worked - but well. Many thanks for your support, @swapnildubey.7 . Fröhlich

      We are then now stuck on the problem of legitimation.

      I have three ideas:

      1) Can you please register in your customer center and enter an alternative callback number under the contact details. Then I can call you about it.

      2) I can send the new eSIM profile as a QR code by post.

      3) You visit our colleagues in the local telekom shop and have a new profile set up on your iPhone. Fröhlich What do we want to do?

       

      Kind regards 

      Carolin L. 

      0

      0

    • Accepted Solution

      accepted by

      2 years ago

      All right. It is on its way, @swapnildubey.7

       

      So, have a nice day and enjoy the weather. Überglücklich 

       

      Kind regards 

      Carolin L. 

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