Actually, it should have definitely worked - but well. Many thanks for your support, @swapnildubey.7 .

We are then now stuck on the problem of legitimation.

I have three ideas:

1) Can you please register in your customer center and enter an alternative callback number under the contact details. Then I can call you about it.

2) I can send the new eSIM profile as a QR code by post.

3) You visit our colleagues in the local telekom shop and have a new profile set up on your iPhone. What do we want to do?

 

Kind regards 

Carolin L. 

All right. It is on its way, @swapnildubey.7

 

So, have a nice day and enjoy the weather.  

 

Kind regards 

Carolin L.