‎No network after placing "replace esim" to another device order.

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No network after placing "replace esim" to another device order.

2 years ago

I wanted to transfer my esim from Google pixel 4a device to my new device iPhone 14 device.
Steps I followed:

Logged in to Customer center
Placed an order from esim to esim for "device change"
Confirmed "Place Order"
Now, trying to go to settings of my SIM card to get the new esim profile but it is asking for mTAN .
Problem: No network coverage on my existing device after placing the order and hence not able to receive mTAN and not able to transfer esim from one device to another.

355

2 years ago
Hello and good morning, @swapnildubey.7 .

Thank you for your message. Please restart your old smartphone, connect to the WLAN and then set up the eSIM via the Pixel settings. Then you have a new profile on your old phone. Then please give me a sign and I'll call you to make the switch with you. What do you think about?

Kind regards

Carolin L.
7
Answer
from
2 years ago
Thank you so much @Carolin L.
Weather is nice here
Have a great day and a happy weekend
Answer
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2 years ago
Got the QR code by post today. My eSim is working on iPhone 14 now.
Answer
from
2 years ago
Hello @swapnildubey.7,

Great to hear that you've received your eSIM.

Please feel free to write us again if you've got more questions or other requests.

Have a nice weekend!

Kind regards

Malte M.
Unlogged in user
Answer
from
Accepted Solution
accepted by
2 years ago
Actually, it should have definitely worked - but well. Many thanks for your support, @swapnildubey.7 .

We are then now stuck on the problem of legitimation.

I have three ideas:

1) Can you please register in your customer center and enter an alternative callback number under the contact details. Then I can call you about it.

2) I can send the new eSIM profile as a QR code by post.

3) You visit our colleagues in the local telekom shop and have a new profile set up on your iPhone. What do we want to do?

Kind regards

Carolin L.
0
Accepted Solution
accepted by
2 years ago
All right. It is on its way, @swapnildubey.7

So, have a nice day and enjoy the weather.

Kind regards

Carolin L.
0