Moving out of Germany can't cancel interent
2 years ago
Hello Telekom I am moving out of Germany and I am going through the `kontakt/e-mail-kontakt/festnetz/umzug-ins-ausland` flow. However it won't accept the phone numbers.
Can you help me cancel my internet as I am moving very soon and would prefer to not pay extra charges for a service I cannot use.
Let me know if there is any notes you need from me.
Best Regards
Oliver
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4 years ago
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2 years ago
In which format did you enter your number?
For example, the correct format is: 030 12345678
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2 years ago
I tried a variety of options, even the one you shared and it still didn't work. I just think the page is broken, as when I Google Chrome select a specific date it returns `NAN.NAN.NAN` instead of the actual date picked
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2 years ago
Hi
Please fill out the profile: https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile
Then a Teamie can also help you.
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2 years ago
What do I need to fill out? Checking that page I can't seem to find things that would help?
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2 years ago
Thank you for your message, @Oli112.
Please go to the following link.
https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile
Then you end up in your profile settings.
There you have to select the yellow marked one and then enter your contact details there.
Then we can get in touch with you and help you.
Agreed?
Kind regards
Carolin L.
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