Moving to a flat with Fiber Optics availability in another city

vor 60 Minuten

Hello, I need to know how to proceed in this situation:

  • Now I'm living in a little village on which I have internet by DSL.
  • In January, between 5 to 20, I will move to another city and in the address exists availability for FO.
  • As the person who will use the house on which I live is a daughter of a friend, I would like to transfer the contract to her, if it is possible.

If the contract transfer is not possible, I would like to do the contract termination.

I'll appreciate your help in this matter.

Thanks.

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    • vor 39 Minuten

      Greetings @leo.gutierrezg,

       

      transferring the contract to someone else is not possible, sorry. To your friend's daughter has to book a contract on her own. 🙂

       

      If you move, then we can check if we are able to deliver fiber to your new address. You can also check this here. If we are able to deliver the former speed, we can book the moving order for you after you filled out the form following the availability check. There are just a few documents needed to prove the move.  Then you can also change the contract to a higher speed on the new address. That would be the easiest option.

       

      If you wish to terminate the contract, please use this linked form, so that the cancellation can be executed at the end of the minimum contract duration. 

       

      Kind regards

      Louisa

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