Telekom hilft Community

Telekom Business Community

Private customers

Telekom Shops

Contact

 

My contract expires on 01.06.2025 and I have opted to move to Glasfaser contract but there is no connection yet

1 year ago

Hello everyone,

As the title says, my current MagentaZuhauseXL contract expires on 01.06.2025.

I have been contacted by Telekom and was offered a Glasfaser upgrade in October/November last year. I asked about when will the Glasfaser connection be available, and the gentleman said that it should be available beginning of 2025 (around April).

Now I am looking at the Glasfaser portal, and it says that the connection would be available in December 2026, and could be delayed until April 2027.

What happens now? Will I be on an "interim" contract until the Glasfaser contract can be executed? Can I cancel the old contract and wait for the Glasfaser installation, or would that cancel the free fiber installation too?

I want to stay with Telekom, but to pay the current monthly fee for the same DSL connection and speed, and not benefit from a cheaper new contract elsewhere, is problematic.

Thanks for your answers in advance!

Last Activity

29 days ago

from

Deleted User

127

0

26

    • 1 year ago

      Hello @TheNooBPRO,

       

      thank you for your post. 🌷

       

      I'm sorry that the fiber optics expansion is being delayed. 

       

      I'm more than happy to answer all your questions and take a look at your fiber optics order.

       

      I don't want to disturb you on a holiday.

      Please let me know when you are available.

       

      Kind regards

      Belana

      0

      2

      from

      1 year ago

      Hi @Belana M. ,

      Thanks a lot for the quick response. 

      Can you please schedule a call back for tomorrow at 10 a.m. in English?

      Would it be a problem if I go for termination, even though the "Spätester Kündigungseingang" is 1. Mai 2025?

      Best regards.

      0

      from

      1 year ago

      Hello @TheNooBPRO,

       

      yes. We will get back to you tomorrow around 10 am. 😊

       

      The latest cancellation date is simply the end of your contract term. If you submit a cancellation, it will take effect on that date.

       

      Kind regards 

      Belana

      Unlogged in user

      from

    • 1 year ago

      TheNooBPRO

      my current MagentaZuhauseXL contract expires on 01.06.2025.

      Hello everyone,

      As the title says, my current MagentaZuhauseXL contract expires on 01.06.2025.

      I have been contacted by Telekom and was offered a Glasfaser upgrade in October/November last year. I asked about when will the Glasfaser connection be available, and the gentleman said that it should be available beginning of 2025 (around April).

      Now I am looking at the Glasfaser portal, and it says that the connection would be available in December 2026, and could be delayed until April 2027.

      What happens now? Will I be on an "interim" contract until the Glasfaser contract can be executed? Can I cancel the old contract and wait for the Glasfaser installation, or would that cancel the free fiber installation too?

      I want to stay with Telekom, but to pay the current monthly fee for the same DSL connection and speed, and not benefit from a cheaper new contract elsewhere, is problematic.

      Thanks for your answers in advance!

      TheNooBPRO
      my current MagentaZuhauseXL contract expires on 01.06.2025.

      Have you actively cancelled it ("Kündigung")? Otherwise it will change to a different contract status where there is no more minimum duration, can be terminated within one month.

      7

      from

      1 year ago

      Hi @Jonas W. 

      Wow, I need to look into that. Thanks for pointing it out. Did you call me on my mobile number or the landline? I do not have a landline telephone, so maybe that's why.

      Ah, okay, I got it, so the two contracts are not actually linked. That was a misunderstanding on my part. Thanks a lot for clearing it out.

      Kind regards.

      0

      from

      1 year ago

      @TheNooBPRO I just talked to Jonas. He tried to reach you under your cell phone number. 

       

      Kind Regards

       

      Wiebke 

      from

      1 year ago

      Hi @Wiebke S. 

      Then it's definitely an issue. I'll look into it. Thanks 😄

      Kind regards.

      Unlogged in user

      from

    • 1 year ago

      Hi everyone :),

      One more question. My wife wants to make a new Telekom internet contract in her name to replace mine. She has a Telekom mobile contract. Would she be considered a new Telekom customer for internet? She is trying to get advantage of the Check24 offers and stay in the Telekom network since it worked nicely for us.

      Kind regards.

      0

      3

      from

      1 year ago

      Hello @TheNooBPRO,

       

      yes, she is considered a new customer in terms of ordering internet contract. 

       

      Kind regards

      Belana

      from

      1 year ago

      Hi Belana

      Great! Then I will let her know :)

      Kind regards.

      0

      from

      1 year ago

      Hello @TheNooBPRO,

       

      you're welcome.

      Is there anything else I may help you with?

       

      Kind regards

      Malte

      0

      Unlogged in user

      from

    • 1 month ago

      Hello again :)

      The fibre cable was finally laid out this week, and I received an SMS regarding the activation and the start of the contract this month. There was no contact from Telekom regarding the existing DSL contract (MagentaZuhauseXL DSL, ends mid-2027). 

      I have a few questions/requests:

      1. We opted in early for the Glasfaser switch, but this whole process has taken almost 2 years to complete. Since then, there have been new contract offers from Telekom with better prices and even including the Modem for free. My contract is significantly more expensive (45 euros a month on average vs around 30 for the same Glasfaser 300) and only includes a 100-euro cashback. Is it possible to receive an up-to-date offer with better pricing? If not, since I received a new Auftragsbestätigung today, can I still cancel the contract now and switch to Glasfaser later, when the MagentaZuhauseXL expires?
      2. Can we cancel my wife's MagentaZuhauseXL now and not pay twice for the current and following months? If that is not possible, can we postpone the start date of the Glasfaser connection?

      0

      10

      from

      1 month ago

      Good morning @TheNooBPRO,

      my colleague @Johannes P. already forawrded your case to the specific team, that can handle the cancellation. We can not, since the original activation date for your order already lies in the past. At which point our system does not allow us to cancle the order. It has not been cancalled yet. Our colleagues are working on that.

      Regarding your first point: As I said previously: As long as you do not use the activation link, the fiber connection will not be activated. That applies to both, your order, as well as the one made under your wife's name.

      I would, however, like to add two things:

      1. The monthly rate of the new fiber contract is actually cheaper than the one for your wife's current DSL connection.

      2. If you only switch to fiber after the end of the minimum run time of the current DSL connection, you will still have another full 24 months of new minimum run time for the fiber contract at that point. Meaning, the "overall" minimum runtime with a switch to fiber would be shorter, if you were to switch now as opposed to switching at a later point in time.

      The fiber expansion at your address itself is indeed free of charge.

      Kind regards
      Jonas

      0

      from

      29 days ago

      Thanks, @Jonas Bl. I've sent a Widerruf for the wife's upgrade contract, and I've now received cancellation confirmations for both contracts.

      To be clear about the cancellations, the issue was the timing/pricing against our existing DSL contract, not fibre itself. We do want to move over, and the connection is installed at the building.

      Could someone give me a call to talk through more options for a switch to Glasfaser 300? My details are in my forum profile, and I'm free any weekday. I proposed two options in the Widerruf email for my wife's contract, which are more sensible for making the switch.

      Thanks for your patience with this post. It's been a long thread.

      0

      from

      29 days ago

      Good evening @TheNooBPRO,

      my apologies for the delayed response.
      I will gladly look into this together with you. Unfortunately, I will not be in office tomorrow. I will, however, be back on Saturday and will call you during your preferred time frame.

      Kind regards
      Jonas

      0

      Unlogged in user

      from

    Unlogged in user

    from

    Popular tags last 7 days

    Loading...Loading...Loading...Loading...Loading...Loading...Loading...Loading...Loading...Loading...

    You might also be interested in

    • Request purchasing advice

      Fill out our online contact form quickly and easily so that we can advise you personally in a timely manner.

      Request purchasing advice

    • View offers

      Informieren Sie sich über unsere aktuellen Internet-Angebote.

      View offers
     

    Social Media

    Telekom FacebookTelekom InstagramTelekom X