My contract expires on 01.06.2025 and I have opted to move to Glasfaser contract but there is no connection yet
vor 7 Stunden
Hello everyone,
As the title says, my current MagentaZuhauseXL contract expires on 01.06.2025.
I have been contacted by Telekom and was offered a Glasfaser upgrade in October/November last year. I asked about when will the Glasfaser connection be available, and the gentleman said that it should be available beginning of 2025 (around April).
Now I am looking at the Glasfaser portal, and it says that the connection would be available in December 2026, and could be delayed until April 2027.
What happens now? Will I be on an "interim" contract until the Glasfaser contract can be executed? Can I cancel the old contract and wait for the Glasfaser installation, or would that cancel the free fiber installation too?
I want to stay with Telekom, but to pay the current monthly fee for the same DSL connection and speed, and not benefit from a cheaper new contract elsewhere, is problematic.
Thanks for your answers in advance!
33
5
Das könnte Ihnen auch weiterhelfen
vor 4 Jahren
in
379
0
4
in
349
0
1
167
0
2
vor 6 Stunden
Hello @TheNooBPRO,
thank you for your post. 🌷
I'm sorry that the fiber optics expansion is being delayed.
I'm more than happy to answer all your questions and take a look at your fiber optics order.
I don't want to disturb you on a holiday.
Please let me know when you are available.
Kind regards
Belana
2
Antwort
von
vor 4 Stunden
Hi @Belana M. ,
Thanks a lot for the quick response.
Can you please schedule a call back for tomorrow at 10 a.m. in English?
Would it be a problem if I go for termination, even though the "Spätester Kündigungseingang" is 1. Mai 2025?
Best regards.
Antwort
von
vor 3 Stunden
Hello @TheNooBPRO,
yes. We will get back to you tomorrow around 10 am. 😊
The latest cancellation date is simply the end of your contract term. If you submit a cancellation, it will take effect on that date.
Kind regards
Belana
Uneingeloggter Nutzer
Antwort
von
vor 4 Stunden
my current MagentaZuhauseXL contract expires on 01.06.2025.
Hello everyone,
As the title says, my current MagentaZuhauseXL contract expires on 01.06.2025.
I have been contacted by Telekom and was offered a Glasfaser upgrade in October/November last year. I asked about when will the Glasfaser connection be available, and the gentleman said that it should be available beginning of 2025 (around April).
Now I am looking at the Glasfaser portal, and it says that the connection would be available in December 2026, and could be delayed until April 2027.
What happens now? Will I be on an "interim" contract until the Glasfaser contract can be executed? Can I cancel the old contract and wait for the Glasfaser installation, or would that cancel the free fiber installation too?
I want to stay with Telekom, but to pay the current monthly fee for the same DSL connection and speed, and not benefit from a cheaper new contract elsewhere, is problematic.
Thanks for your answers in advance!
Have you actively cancelled it ("Kündigung")? Otherwise it will change to a different contract status where there is no more minimum duration, can be terminated within one month.
1
Antwort
von
vor 4 Stunden
Thanks, that was my question. I did not cancel it, but there was a "latest date of cancellation" date of May 1st.
Uneingeloggter Nutzer
Antwort
von
Uneingeloggter Nutzer
Frage
von