My contract expires on 01.06.2025 and I have opted to move to Glasfaser contract but there is no connection yet

vor einem Monat

Hello everyone,

As the title says, my current MagentaZuhauseXL contract expires on 01.06.2025.

I have been contacted by Telekom and was offered a Glasfaser upgrade in October/November last year. I asked about when will the Glasfaser connection be available, and the gentleman said that it should be available beginning of 2025 (around April).

Now I am looking at the Glasfaser portal, and it says that the connection would be available in December 2026, and could be delayed until April 2027.

What happens now? Will I be on an "interim" contract until the Glasfaser contract can be executed? Can I cancel the old contract and wait for the Glasfaser installation, or would that cancel the free fiber installation too?

I want to stay with Telekom, but to pay the current monthly fee for the same DSL connection and speed, and not benefit from a cheaper new contract elsewhere, is problematic.

Thanks for your answers in advance!

60

15

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