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My router did not arrive yet and there is no link/info to track it

vor einem Tag

Hallo, my router is yet to arrive and the technician will be already visiting my house on 04.11.2025. Will the technician bring the router or will it reach my house before the technician appointment?

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    • vor einem Tag

      Nein, die Geräte werden so per Post versendet, dass sie am Bereitstellungstag da sind.

      Im besten Fall 1 bis maximal 2 Tage vorher.

      Da nun das Wochenende dazwischen ist, sollten sie morgen bei dir ankommen. 

      Die Techniker bringen Miet- oder Kaufgeräte nicht mit. 

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    • vor 24 Stunden

      Good morning @Faiyaz88 and a warm welcome to our community! We’re glad you’ve found your way to us.

       

      I’d be happy to take a closer look at your issue. To do so, I’d like to give you a call. Please enter your callback number in your profile and have your customer number as well as the last six digits of your IBAN ready.

       
      Kind regards

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    • vor 23 Stunden

      Thank you for the warm welcome Svenja. My numbers are updated in my profile. Please feel free to call me. I am available from 9am onwards. 

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      von

      vor 23 Stunden

      @Svenja P. 

      Ping für:

      Faiyaz88
      Thank you for the warm welcome Svenja. My numbers are updated in my profile. Please feel free to call me. I am available from 9am onwards. 

      Thank you for the warm welcome Svenja. My numbers are updated in my profile. Please feel free to call me. I am available from 9am onwards. 

      Faiyaz88

      Thank you for the warm welcome Svenja. My numbers are updated in my profile. Please feel free to call me. I am available from 9am onwards. 

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      von

      vor 23 Stunden

       

       

       

      I'll call you at 9 o'clock. 🙂

       

      Best regards
      Timur

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      Uneingeloggter Nutzer

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    • Offizielle Lösung

      akzeptiert von

      vor 22 Stunden

       

       

       

      Thank you for the pleasant conversation earlier. 🙂

       

      As discussed, the router was not shipped due to an error. I have now sent it out and, if all goes well, it will be with you tomorrow. 🙂

       

      However, the technician can activate the connection even without the router. 👍🏽 Have a nice day and enjoy your new connection. 

       

      Best regards
      Timur

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