Unfortunately, I don't speak German ;(
I have a contract for DSL connection with Magenta Zuhause XL. I'm moving to another city and ordered the relocation service online. The online check said everything was OK.
But later I received e-mail:
sie haben uns einen Umzugswunsch mitgeteilt.
Leider können wir ihnen den bestehenden Tarif an der neuen Adresse nicht anbieten.
Bitte rufen Sie uns zur Klärung gerne an unter 08003301000.
Relocation is not possible? Or it will be another speed? What should I do? my contract ends in 1 year.
Hope to get help
vor 3 Monaten
Ok if it is not possible to make the same connection at yor new location the contract well be canceld faster.
I think you must wait for Telkom Help Team here so thad they can check your new location for a diverent DSL contract (possible or not)
Have you checked for other Providers or internet connection at you new location?
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vor 3 Monaten
I brought your request to the attention of the team. @meff2005
It may take time for one of them to get in touch, who is from the subject and can also speak English.
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vor 3 Monaten
Hello @meff2005,
I'm happy to help and explain the next steps and possible options to you.
On which time are you available for a call?
Kind regards
Malte
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vor 3 Monaten
Sorry, I did not seen your message yesterday. You can call me at any time
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vor 3 Monaten
@Malte M.
Sorry, I did not seen your message yesterday. You can call me at any time
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vor 3 Monaten
Hey @meff2005,
thank you for the nice conversation.
Since you need the speed you currently have, you'd have to book a new contract with a different provider on your new address 😕 Unfortunately, we are unable to deliver the speed you require in your new home.
I'll take care of the cancellation and send you the documents for everything. If you need further assistance, please let me know.
Kind regards
Louisa
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vor 3 Monaten
Hey @meff2005,
thank you for the nice conversation.
Since you need the speed you currently have, you'd have to book a new contract with a different provider on your new address 😕 Unfortunately, we are unable to deliver the speed you require in your new home.
I'll take care of the cancellation and send you the documents for everything. If you need further assistance, please let me know.
Kind regards
Louisa
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