‎Network unavailable Netzwerk nicht verfügbar

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Network unavailable Netzwerk nicht verfügbar

2 years ago

My network has been unavailable since 9 a.m. today.

I've tried troubleshooting (https://www.telekom.de/hilfe/hilfe-bei-stoerungen/leitungspruefung), rebooting the router, and other options, all of which have been ineffective. So I'm wondering if I can't connect to the internet because of a local line failure (I'm in Göttingen).

MagentaZuhause L Young(DSL), activated in June.

Mein Netzwerk ist seit heute Morgen um 9 Uhr nicht mehr verfügbar.

Ich habe die Fehlerbehebung (https://www.telekom.de/hilfe/hilfe-bei-stoerungen/leitungspruefung), den Neustart des Routers und andere Möglichkeiten ausprobiert, die alle erfolglos geblieben sind. Ich frage mich also, ob ich aufgrund eines lokalen Leitungsausfalls (ich bin in Göttingen) keine Verbindung zum Internet herstellen kann.

MagentaZuhause L Young(DSL), aktiviert im Juni.

161

2 years ago
Hello @Mike7777777,

welcome to our community.

I'd like to have a look at your line. Please complete your profile data here and send me a short message here in the thread afterwards.

Kind regards Inga Kristina J.
6
Answer
from
2 years ago
@Mike7777777

Hi Qumeng,

Thank you very much for your feedback. I have also taken another look at the ticket. According to the technician, the end line needs to be replaced by the homeowner because it is defective. As soon as the end line is renewed, you will get in touch again so that an appointment can be made again to connect the line to the house connection.

Best regards
Timur K.
Answer
from
2 years ago
@Timur K.

Hi Timur K.,

After a week of repairing the telephone line from the basement to my room, a gentle technician came today to help me reconnect to the internet. Everything works fine, network speed is been tested. Thank you very much.

Thank you for your continued support.

Best,
Qumeng
Answer
from
2 years ago
@Timur K.

Hi,

I just recived a SMS:

Unser Techniker ist am 13.09.2023 zwischen 08:00 und 16:00 Uhr bei Ihnen. Klicken Sie regelmäßig hier https://termin.telekom.de/...... und verfolgen Sie Ihren Auftrag. Wichtig: Ihr Name auf der Klingel, Zugang zum Hausanschluss und dass wir Sie telefonisch erreichen können. Vielen Dank, Ihre Telekom

But my network is working correctly now, I can connect to the internet, and the speed is 100Mpbs(which matches my contract). Could you please cancel that? I tried to cancel it in the URL by clicking "problem solved" button, but the webpage told me, "Your connection is not yet working properly. As agreed, our technician will visit you shortly."

Best,

Qumeng
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