Hello,

I’m experiencing an issue with my mobile network, and I’d appreciate any assistance or advice. I’m using an iPhone 14 Pro with Dual SIM functionality (two eSIMs and one physical SIM). I have three SIMs in total:

• eSIM for Germany (Deutsche Telekom)
• eSIM for Portugal
• Physical SIM for Italy

For about a week, I had my German eSIM switched off while I used my Portuguese and Italian SIMs. After I reactivated the German eSIM, my mobile network stopped working. Now, I can only make and receive WLAN calls with my German number, and the regular mobile network is unavailable.

I contacted customer service via WhatsApp, and they mentioned they didn’t see any issues on their end. They sent me a new eSIM, but unfortunately, the problem persists.

Has anyone else experienced a similar issue or know of any troubleshooting steps I can try? Any help would be greatly appreciated!

Thank you in advance.