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Network is not available to join
vor 2 Jahren
Hello,
We started our service July 27, 2023 and everything worked for 3 weeks however last week our internet went out. We were given a loaner router to try and that did not work either. Today we had a technician come to the house and I was told the outlet that the internet cable plugs into in our utility room isn't working so he plugged it into another outlet in a different part of the house. Thenrouter now displays a different WLAN-name that is not the one we had when we set up our service and we do not have the password to access this WLAN network. What can be done to fix this problem?
Thank you,
Erin
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Akzeptierte Lösung
akzeptiert von
vor 2 Jahren
Hello, a Telekom representative called us and fixed our problem. The communications port needed to be reset so that our router’s WLAN would be available. The previous tenants WLAN was disrupting our service.
1
Antwort
von
vor 2 Jahren
@Erin McDaniel
Thank you very much for your final feedback 😊 I'm really happy that the issue could be solved 🙌🏽 If there should be something again, you can always contact us.
Best regards
Timur K.
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