New customer needs help signing up from outside Germany
4 years ago
Hi, apologises for not speaking German, yet!
I am moving to Bonn later this month and would like to sign up for internet and a mobile contract to start when I arrive on 18th August. I can’t place an order online without a German phone number as the system won’t let me. I also can’t contact the English speaking hotline as I am currently in Switzerland. Is it possible to take the contracts out before I arrive? I have a German bank account and my apartment in Bonn used to be connect to Telekom. Thanks
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4 years ago
No need to apologise for not speaking German!
Do you already know the exact tariff plan you want (connection speed, with our without TV) and have you checked what is available at your German address?
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4 years ago
welcome to our community and please excuse me for showing up late.
As it is nearly 10pm, I didn't dare to directly call you without a warning.
When would you prefer a chat on the phone?
Kind regards
Anna J.
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4 years ago
Thank you for replying and offering to help. Any time before 9.30am or after 12 midday would work.
Thank you
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4 years ago
Because I couldn't reach you by phone, I e-mailed you. Please confirm that you got the E-Mail and just reply to it to answer my questions.
Regards
Karsten L.
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