Hello,

I'm writing to report a recent issue with our Telekom service. Today, a technician was scheduled to visit our location to set up our internet. Unfortunately, due to a mix-up in account details, the technician couldn't reach us, resulting in the cancellation of our appointment.

When I called the hotline for assistance, I encountered a frustrating experience with an agitated representative who informed me that the next available appointment was two weeks away. We are currently without internet access despite being subscribed to your service. We are paying for nothing.

We also attempted to use the "ready-to-surf" function, but it indicated that we had reached the maximum number of attempts. We're stuck without internet, and no one on the hotline seems to be able to help.

I kindly request your immediate assistance in resolving this situation. We rely on our internet service for essential tasks, and the prolonged outage is both inconvenient and unfair.

Please expedite the rescheduling of the technician's visit or provide an alternative solution to restore our service promptly.

Thank you for your prompt attention to this matter .