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No internet
2 years ago
I have just got post with my internet access data, and my router(speedport) says that I am online, but I have no internet at all, I have tried WLAN and Lan, and still no internet, I also have tried to reboot it, no internet, I also have tried to manually put internet access data into speedport admin panel but it stell not work,
What I am doing wrong?
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Accepted Solution
lejupp
accepted by
Serhii Liesnikov
2 years ago
@Serhii Liesnikov The last screenshot shows that your connection is due to be enabled tomorrow, unfortunately this means that the system will not turn on your connection before that date, even if everything else is set and ready to go.
The other screenshots show that your router does have an IPv4 address but since the line is not enabled, it is firewalled in a way that you cannot connect to sites on the internet yet.
Also, your router is on a very old firmware version, however I guess it will update itself once it gets access to the internet (i.e. tomorrow),
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Accepted Solution
Louisa G.
Telekom hilft Team
accepted by
Louisa G.
2 years ago
Hi @Serhii Liesnikov,
the screenshot you shared is the order confirmation, yes.
So everything is supposed to work tomorrow.
I will now delete the screenshot.
As @lejupp wrote, it contains your address.
Best regards,
Louisa G.
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