Gelöst
No internet
vor 7 Jahren
My internet continues to go out., on a daily basis now. I unplug the power to reset it several times and it still does not connect even though all the lights on the speedport are on. Oftentimes the telefonie light will be off. Goes out all of a sudden. I do not have time to be on hold for an hour to get hung up on. How do I fix this problem please.
1557
34
Das könnte Ihnen auch weiterhelfen
vor 4 Jahren
187
0
2
vor 2 Jahren
242
0
2
vor 6 Jahren
163
0
3
Akzeptierte Lösung
akzeptiert von
vor 7 Jahren
tomorrow friday 2nd of March we sent a Technician in the time from 15 to 19 o'clock to check the dsl line.
With regards
Jürgen Wo.
29
Antwort
von
vor 7 Jahren
the green light on the Speeport Smart is the power saving mode. Which LED is white (constantly) after you pressed randomly on any button on the router?
To clarify things a bit for me: When talking about your internet connection, we are talking about the connection via LAN-cable, right? This connection gets interrupted every day and you have to restart your router in order to establish a new one? Am I right?
Regards,
Bernd M.
Antwort
von
vor 7 Jahren
Bernd,
At this point the lights on the router mean nothing. My internet is off and on at random times and it's been like this for months now. I use Wi-Fi because of the way the house is designed and apparently only one telephone outlet works. I have a second router connect to the speedport just to get Wi-Fi to reach the entire house. The problem is not the Wi-Fi, it is the internet connection. That is what the errors always say. I also cannot make or receive calls on my phone. In the picture attached you see the Wi-Fi signal has full bars with "!". It's been that way for over 1 hour tonight. All of a sudden every device start to load slowly, if at all, we get error messages that sites cannot load and thing start buffering. I'm back on LTE to send this message. I have used all of my LTE for the month partially because of this problem. We do not only use the internet for entertainment. We cannot even complete our work in these conditions. It's annoying and inconvenient.
Screenshot_20180425-230718.png
Antwort
von
vor 7 Jahren
I am just trying to collect some information my colleagues will need to start an in-depth analysis.
I already opened another ticket and send it to our technical department. They will call you on the mobile number you handed in.
Regards,
Bernd M.
Uneingeloggter Nutzer
Antwort
von
Akzeptierte Lösung
akzeptiert von
vor 7 Jahren
I just checked in the system and could see, that the colleagues of the special technical department is working on solving the issue with your landline.
Hope, they will find the solution soon.
They will contact you for further steps.
Was a pleasure to help.
Jana K.
0
Akzeptierte Lösung
akzeptiert von
vor 7 Jahren
I am just trying to collect some information my colleagues will need to start an in-depth analysis.
I already opened another ticket and send it to our technical department. They will call you on the mobile number you handed in.
Regards,
Bernd M.
0