No internet

2 years ago

Since morning no internet. Glasfase Modem has yellow light whereas Fritxbox 7590 has green light

243

5

    • 2 years ago

      Hello @Dhawal 

       

      Did you report an incident? You can also use this link. Via cell phone with your smartphone
      https://www.telekom.de/hilfe/hilfe-bei-stoerungen

       

      0

    • 2 years ago

      Yes, I have but no help until Monday. I can see greenlight on Fritzbox 7590 but only yellow on Glasfaser Modem 2

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      2 years ago

      Dhawal

      Yes, I have but no help until Monday. I can see greenlight on Fritzbox 7590 but only yellow on Glasfaser Modem 2

      Yes, I have but no help until Monday. I can see greenlight on Fritzbox 7590 but only yellow on Glasfaser Modem 2

      Dhawal

      Yes, I have but no help until Monday. I can see greenlight on Fritzbox 7590 but only yellow on Glasfaser Modem 2


       

      Hello @Dhawal 

       

      If the ONT lights up orange, the glass fiber is interrupted. Is there a technician appointment for Monday? Then unfortunately you have to wait until Monday. Do you have a backup solution? Cellular data volume?

       

      Answer

      from

      2 years ago

      Unfortunately I use Winsim which has very less data and I cant ordered additional data. Is there any option available?

      Answer

      from

      2 years ago

      Thanks for the nice conversation @Dhawal.

      As discussed, the ticket is already forwarded to our special team regarding fiber issues.

      Let us know if you need further assistance.

      I wish you a wonderful weekend.

      Kind regards,

      Martin Bo.

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