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2 years ago
Hello @Dhawal
Did you report an incident? You can also use this link. Via cell phone with your smartphone
https://www.telekom.de/hilfe/hilfe-bei-stoerungen
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2 years ago
Yes, I have but no help until Monday. I can see greenlight on Fritzbox 7590 but only yellow on Glasfaser Modem 2
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2 years ago
Yes, I have but no help until Monday. I can see greenlight on Fritzbox 7590 but only yellow on Glasfaser Modem 2
Yes, I have but no help until Monday. I can see greenlight on Fritzbox 7590 but only yellow on Glasfaser Modem 2
Hello @Dhawal
If the ONT lights up orange, the glass fiber is interrupted. Is there a technician appointment for Monday? Then unfortunately you have to wait until Monday. Do you have a backup solution? Cellular data volume?
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2 years ago
Unfortunately I use Winsim which has very less data and I cant ordered additional data. Is there any option available?
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2 years ago
Thanks for the nice conversation @Dhawal.
As discussed, the ticket is already forwarded to our special team regarding fiber issues.
Let us know if you need further assistance.
I wish you a wonderful weekend.
Kind regards,
Martin Bo.
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