‎No response on Check24 Internet Order

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No response on Check24 Internet Order

4 years ago

Hi,

I placed an order for Internet for my new apartment through Check24 last week and have not heard back yet from Telekom. Can someone please review the request status or provide an update if the request has been approved or rejected?

Thank you very much,

Vipul Gupta

663

4 years ago
@Vipul Gupta hello if you did not hear anything from Telekokm like "Eingagnsbestätigung" or something else, you have to contact Check24! Because it can be that Check24 have not ransfered the cotract to telekom systems or someting else!
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Answer
from
4 years ago
Hi @Gadich,

Yes, I received an email titled 'Eingangsbestätigung - Ihre Bestellung bei der Telekom' from Telekom with an Auftragsnummer last week. Can you please advise who can help me with a status update if I share the Auftragsnummer?

Thank you for your help.

Warm Regards,
Vipul
Answer
from
4 years ago
So if you got an "Eingangsbestätigung with Auftagsnummer" your order was transfered to telekom an they will check them! Maybe if the order ist possible or are they any problems with technik or what else! This can take a few days/weeks but you can ask for the status on the hotline 0800-3301000 or wait here for an teami!
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Answer
from
4 years ago
Dear Vipul,
are you a business customer (you have placed the thread in the business section).
It usually takes several days until you receive an "Auftragsbestätigung" from Telekom - in the fixed network (unlike in the mobile business) there is some work to be done before sending that out. And probably Telekom will send it as snail mail via DHL, so that takes further time.
However a longer duration not hearing from Telekom CAN be that there is a shortage of resources, and then Telekom tries repeatedly to internally book your line.

I do not have insight in your customer data, I am just another customer.
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Accepted Solution
accepted by
4 years ago
Hello @Vipul Gupta

I had a look at your order. I could see that everything is fine now and the planned date is the 9th of February 2021.
Enjoy your Week.

Regards
Karsten L.
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3 years ago
I'm facing the same issue, I placed an order 2 weeks ago through Check24 and haven't heard anything from Telekom.

Thank you,
Jibran Amjad
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Answer
from
3 years ago
Good evening @Jibran Amjad.

This is weird. I will gladly check the situation.

Please fill up your profile data here: https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile:telekom-custom-user-profile-userdata and let me know after you have updated your profile so I can take a closer look.

I look forward to your message.

Kind regards,

Martin Bo.
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