i became a telekom customer for the first time this week because i kept hearing how telekom is best than other providers. So i went to the shop and got a new simcard with a handy . Later on, my spouse also wanted a telekom line, so i ordered a pluskarte from the app as currently she is using another provider on a prepaid line.
Today is the third day and no update on this order, we dont know if it will be delivered or not. Now since we have a telekom shop 20 kms away, am thinking of just changing this order and picking up in the shop.
Can someone advise if this is possible ? otherwise i have to cancel and go back with another provider as this is not the service level i expected at all 😑
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Offizielle Lösung
akzeptiert von
vor 5 Minuten
Thank you very much for your time and for the lovely phone conversation, @againstthewall.
I’m delighted that we were able to hand over your order to DHL today.
Unfortunately, our email ended up in your spam folder, which is why you didn’t receive the information right away.
All the more reason to be happy that everything is now moving forward smoothly!
With that, I’d like to extend a warm welcome to you once again and wish you a truly wonderful day ahead. 😎
Kind regards
Caro
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