Good afternoon everyone

I recently moved to Germany and needed a SIM. I went with Telekom and got myself the MagentaMobil S Young. I decided to order it online expecting it to take a few days to arrive. Its been 10 days since I have verified myself online and I still haven't received anything. I desperately need this SIM and was hoping if I could check up on the progress of the order? I would call but I am still busy learning German and cannot have a competent conversation yet. Any advice or ways to move forward?

Kind Regards
Joshua