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16 days ago
Thank you so much for your message, @OsamaShaukat24 .
I’m very happy that you want to sign the new contract with us. I’d be glad to review your order in detail. Unfortunately, I wasn’t able to reach you by phone just now. When would be a good time for a callback? I’m looking forward to hearing from you. :-)
Kind regards
Caro
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1 day ago
@OsamaShaukat24 ,
The opt-in is required for a porting and is basically saying that you allowed the procedure. If the opt-in has not been set, a porting can not be done.
Please reach out to your current provider about this. :)
Kind regards
Anna
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13 hours ago
Hi Anna, I already called them on 19.06 and then last week to confirm if the porting request is punched in. They confirmed twice that it is. They’re just making it difficult for no apparent reason despite me opting in for the porting. No worries, I have ordered a new eSIM from Telekom. I hope it can come as soon as possible.
I am so done with Lyca.
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8 hours ago
I definitely believe you, @OsamaShaukat24 !
Please keep us updated, and feel free to let us know if there's anything we can do to help. In the meantime, I wish you a pleasant evening!
Kind regards
Caro
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