‎Question about order Pre-Paid SIM card

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Question about order Pre-Paid SIM card

vor 2 Monaten

Hello Telekom team,

I ordered a prepaid card with the request to transfer my old phone number, but I was advised to contact my previous provider.

Since it was extremely difficult to communicate with them, I decided to give up.

After that, I placed a new order for a prepaid card, which shows as “Order completed” on 04.09.

Could you please cancel the first prepaid order (I haven't paid this one yet) and let me know when I will receive my new SIM card?

Best regards,

Alex

40

17

Offizielle Lösung
akzeptiert von
vor einem Monat
@IamAlex,

thank you for the pleasant call. I'm glad that I could answer all of your questions.

You can find the nearest Telekom Shop here.

Feel free to write again if there are any other requests or further questions in the future. Have a lovely rest of your evening.

Kind regards

Malte
Hinweis:
Diese Antwort wurde aus diesem Kommentar erstellt.
0
5
von
vor einem Monat
Hi,

You can call me today at any time or tomorrow after 4 pm.

Best regards,

Alex
0
von
vor einem Monat
@IamAlex
Unfortunately, I am unavailable to call you today. One of my colleagues will get in touch with you tomorrow. Thank you for your patience. 😊

Warm regards
Luke
0
von
vor einem Monat
@IamAlex,

thank you for another pleasant call.

Your new SIM card is on its way to you by post and should arrive within 1–3 working days.

Have a lovely rest of your day.

Kind regards

Malte
0
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