‎Question about order Pre-Paid SIM card

Question about order Pre-Paid SIM card

6 hours ago

Hello Telekom team,

I ordered a prepaid card with the request to transfer my old phone number, but I was advised to contact my previous provider.

Since it was extremely difficult to communicate with them, I decided to give up.

After that, I placed a new order for a prepaid card, which shows as “Order completed” on 04.09.

Could you please cancel the first prepaid order (I haven't paid this one yet) and let me know when I will receive my new SIM card?

Best regards,

Alex

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4 hours ago
You can do it quick and easy by yourself, just use this link

https://www.telekom.de/kontakt/e-mail-kontakt/mobilfunk/widerruf-mobilfunk
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4 hours ago
Hello @IamAlex ,

you should receive the SIM card a few days after completing the video ident.

Did you complete it?

You can cancel the first order via link above. 😊

Kind regards

Anna
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