No TAE plug in building

2 years ago

Hey all,

 

The Telekom technician arrived a few hours ago and told me to talk with my landlord as my building does not have a TAE connection.

My landlord told me that telekom needs to install one, so I called telekom support and they told me this is possible but I need to send by written a confirmation from the landlord that they are okay with this. Unfortunately the landlord said no as it might incur some damage to the apartment.

 

What can I do now? Would it be possible to cancel the contract with telekom on such scenario?

 

Thanks,

Daniel  

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    • 2 years ago

      Which socket do you have on the wall or in the fuse box/multimedia distributor?

       

      CyberSW_1-1689680736307.png

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      2 years ago

      This one.

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      2 years ago

      Well, if this is all a technician can get into, no technician of any company can help you! What feeds these sockets?

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      2 years ago

      I am using the one on the right right now for internet connection through vodafone kable. It is close to electricity breaker right at the entrance.

       

      I also have these sockets in the corner of the living room but as far as I can see it is probably the TV socket.

       

      361687073_992622858747363_1997475668152688325_n.jpg

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    • 2 years ago

      Daniel Diaz

      What can I do now? Would it be possible to cancel the contract with telekom on such scenario?

      What can I do now? Would it be possible to cancel the contract with telekom on such scenario?
      Daniel Diaz
      What can I do now? Would it be possible to cancel the contract with telekom on such scenario?

      Suppose yes, cause it is useless in your case.

      The @Telekom-hilft-Team may support you.

      I wiil inform them now, hope you get a call today or tomorryow.

      You gave a mobil number in your profile here?

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      2 years ago

      Hello @Daniel Diaz, I tried it again, but had no luck. I'll try it again at 12:00 pm. Fröhlich

       

      Kind regards Sven Ö. 

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      2 years ago

      Thank you for the nice call @Daniel Diaz , as discussed, I'll do the reverse transaction and inform you, when it's done. Fröhlich

       

      Kind regards Sven Ö.

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      2 years ago

      Hi @Daniel Diaz,

       

      as my colleague Sven has told you we have cleared the contract from our system.

       

      Kind regards

      Sören G.

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