‎No updates on move order and I cannot track it

No updates on move order and I cannot track it

5 months ago

Hello Telekom team,

I placed a move order with an update in tariff around 10 days ago. I got an automated email showing the product and telling me to wait for a confirmation email. However, since then I did not recieve any follow up and when I open MeinMagenta, it shows that I don't have any orders. Is there a way to track or did I do something wrong?
Regards,
Bassem ElMasry

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No updates on move order and I cannot track it

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