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Order status
vor 2 Jahren
Hi
I made order for new DSL connection few days back. Except confirmation of receipt and email for Email id confirmation, I have not yet received any information.
Can any help me to track the order status and by when can I expect my device to arrive.
I tried to connect over English speaking customer service, but I guess the lines are down.
Regards
Nitish
862
8
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Community Guide
vor 2 Jahren
Via which sales channel? Telekom online? Phone? Shop? Or via an external agent (check24, ...)?
Typically it takes one to two weeks until an order confirmation ("Auftragsbestätigung") will arrive, either via E-Mail or via snail mail.
Hardware delivery is typically scheduled to arrive s.th. like 3 days before DSL activation (the exact date for that Telekom will communicate in the "Auftragsbestätigung")
7
Antwort
von
vor 2 Jahren
Hello @nit2810,
your contract started on the 31st October 2022. Apparently there was in issue that the first letter of confirmation couldn't reach you. You should have received one today sent to your gmail account.
Kind regards
Sören G.