Solved
No Wi-Fi connection
3 years ago
- Hello,
I have no internet connection since yesterday night and I already have a fault report from this morning but it is still on entry stage (last change: 25.05.2022 08:54:09)
We already try to restart our Speedport but it didn't work. Only Status option is lighting. How can I fix this issue?
Thanks,
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Accepted Solution
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3 years ago
Hello @Begum Aslanturk,
I just checked what the technician wrote in the ticket.
The cable in the house between the access (mostly in the cellar) and your telephone socket is defective. A new cable has to be installed. But for that the technician would have to drill through a wall. For that a permission of the owner of the house is needed.
Also the work is not for free, so that the owner of the house has to pay for it. Therefore, in most of these cases the landlord orders an electrician to install the new cable.
So please call your landlord or the house management and ask if they take care for it.
Kind regards Inga Kristina J.
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