Hello,
I lost internet connection as of today - 02/07/2022 04:00am. I tried to call hotline but we couldn’t speak English and also somehow I couldn’t open an issue case online. Can you please help me on this one?
I already restarted it couple of times but lights are not functioning fine like it should be. Only Status and WLAN lights are lighting white but it was Status line as green when it works properly. I also had similar issue a couple of weeks ago too but then it fixed and now, happening again. Any help is appreciated. I am working remotely from home and it puts me in a really bad situation.
Thanks,
Begum
Akzeptierte Lösung
akzeptiert von
vor 3 Jahren
Hello @Begum Aslanturk,
the technician was there yesterday and wrote in the ticket, that our part of the line is fine. But there is an electrical short circuit on the cables in the house. An electrician has to check it.
Here in your other thread the problem with the line in the house had already been detected in May. Your landlord has to make sure that an electrician looks after the cable in the house.
Kind regards Inga Kristina J.
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