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No Wifi Connection
vor 3 Jahren
Hello,
I have no internet connection since yesterday 2.30 pm and I called English call center yesterday but couldn't reach them. I already have a fault report from yesterday but it is still on entry stage (last change: 27.08.2021 17:39:52)
We already try to restart our Speedport but it didn't work. Only Status option is lighting. How can I fix this issue?
Thanks,
406
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vor 3 Jahren
Did you loose your WiFi connection or your Internet connection?
Can you open an external homepage if your computer device is connected via a LAN-cable to the router?
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Telekom hilft Team
vor 3 Jahren
please excuse my late response.
I would have directly called you, but for it is already after 9 pm, would a call still be okay for you?
Otherwise, I'll gladly offer you a call from a colleague at daytime tomorrow.
Feel free to contact me!
Kind regards,
Anna J.
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