No Wifi Connection

Question

Hello,I have no internet connection since yesterday 2.30 pm and I called English call center yesterday but couldn't reach them. I already have a fault report from yesterday but it is still on entry stage (last change: 27.08.2021 17:39:52) We already try to restart our Speedport but it didn't work. Only Status option is lighting. How can I fix this issue?Thanks,

NoOneElse · Answer

Did you loose your WiFi connection or your Internet connection?Can you open an external homepage if your computer device is connected via  a LAN-cable to the router?

Anna J. · Answer

Good evening @Begum Aslanturk,

please excuse my late response.

I would have directly called you, but for it is already after 9 pm, would a call still be okay for you?
Otherwise, I'll gladly offer you a call from a colleague at daytime tomorrow.

Feel free to contact me!

Kind regards,
Anna J.

No Wifi Connection

No wifi connection

No wifi connection

No internet connection

No Wi-Fi connection

No internet connection

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