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No Wifi Connection

4 years ago

Hello,

I have no internet connection since yesterday 2.30 pm and I called English call center yesterday but couldn't reach them. I already have a fault report from yesterday but it is still on entry stage (last change: 27.08.2021 17:39:52) 

We already try to restart our Speedport but it didn't work. Only Status option is lighting. How can I fix this issue?

Thanks,

410

2

    • 4 years ago

      Did you loose your WiFi connection or your Internet connection?

      Can you open an external homepage if your computer device is connected via  a LAN-cable to the router?

      0

    • 4 years ago

      Good evening @Begum Aslanturk,

      please excuse my late response.

      I would have directly called you, but for it is already after 9 pm, would a call still be okay for you?
      Otherwise, I'll gladly offer you a call from a colleague at daytime tomorrow.

      Feel free to contact me!

      Kind regards,
      Anna J.

      0

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