Nothing happens after I applied for Internet
vor 2 Jahren
Hello,
One week ago, I have applied for internet connection. I have received an SMS for registering my fiber modem so that I can use it but the problem is there is no fiber connection between my apartment and the Telekom fiber box. I need Telekom to connect their box to the patch box that is in the building I live, so it is just a one meter fiber cable installation, but no one calls me, texts me or informs me about anything.
I really do not know what to do at this moment, should I connect the cables myself? I need help.
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vor 2 Jahren
I'll highlight this thread to the support team in this community as there is no other working way to talk to Deutsche Telekom in English. Please give the team a bit of time to respond here, they can be quite busy at times.
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Antwort
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vor 2 Jahren
@dogukanthe order is correct in the system. They are looking for a company to assign the necessary installation work in your house.
Kind regards
Sören G.
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