Nothing happens after I applied for Internet
2 years ago
Hello,
One week ago, I have applied for internet connection. I have received an SMS for registering my fiber modem so that I can use it but the problem is there is no fiber connection between my apartment and the Telekom fiber box. I need Telekom to connect their box to the patch box that is in the building I live, so it is just a one meter fiber cable installation, but no one calls me, texts me or informs me about anything.
I really do not know what to do at this moment, should I connect the cables myself? I need help.
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2 years ago
I'll highlight this thread to the support team in this community as there is no other working way to talk to Deutsche Telekom in English. Please give the team a bit of time to respond here, they can be quite busy at times.
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Answer
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2 years ago
Hi @dogukan,
thank you for the pleasant call. The Magenta Zuhause Schnellstart is on its way to provide with internet while the new contract including the order to connect your flat with fiber is processed.
If you have further questions or need help, let me know here.
Kind regards
Sören G.
Answer
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2 years ago
Hi @Sören G.
I am still waiting for a termin for the installation but noone calls or informs me, can you please help me?
Thank you.
Answer
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2 years ago
@dogukanthe order is correct in the system. They are looking for a company to assign the necessary installation work in your house.
Kind regards
Sören G.
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