‎Internet consistently not working. When it does work, I often get 1/10 of the speed I pay for.

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Internet consistently not working. When it does work, I often get 1/10 of the speed I pay for.

10 months ago

I would very much appreciate some assistance here since my internet is practically unusable.

I have been a customer with Telekom for about a month now, and so far it has been a giant mistake. My internet goes down for multiple hours, approximately every second day. For example, it went down yesterday morning for about 2 hours, then again in the evening for about 3 hours, and it has been down today (saturday) since about 7 am and it is 10:20 am now. I try everything to bring it back (firmware updates, restarting the router etc.), but nothing works and it just comes back at random.

When it does work, there is about a 50% chance that I am getting 1/10 the speed I pay for (yes I know the difference between bits and bites).

As someone who works from home, this is completely unacceptable and I question what I am paying for.

When the worker came to install my internet initially, he had doubts whether my router (provided by Telekom) was even functioning, but after some time (longer than the worker expected), it lit up, and so he left it as-is.

Please help me here.

Best regards,

126

10 months ago
Hello @tirinix

Very annoying that it doesn't work for you.

I will pass your problem on to the team, please fill in your profile with all the necessary information, this can only be read by Telekom employees.

Greetings -LERNI-.
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10 months ago
Hello @tirinix.
@tirinix
That's unfortunate to read.

I just tried to call you in vain.

When can I try it again, so we can try to solve the issue once and for all?

Kind regards,

Martin Bo.
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10 months ago
Hello, Martin

Thank you for your fast reply once again.

My apologies for the missed call. I am available now, if this works for you.

Best regards,

Lucas
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10 months ago
Thanks for the nice conversation @tirinix.

As discussed, a technician will come to your place to check the connection on the 18.06.2024 between 13 and 17 o'clock. Give me feedback on how it went. I wish you a great evening. Kind regards, Martin Bo.
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