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Internet is not stable and keeps disconnecting, especially when online gaming
vor 7 Monaten
Device model: Speedport Smart 3
Firmware version: 010137.5.1.001.0
Service: MagentaZuhause XXL
Hey there! I connect my PC directly to the router through a LAN cable. Starting October last year I've started having short, quick disconnects mostly when online gaming. It has now gotten to a point where I expect 100% to get disconnected from every gaming session, repeatedly, until I finally give up trying. These are short disconnects that happen every 1 to 5 minutes playing, and continue intermittently. On the odd occurrence, I get to play for 15 to 20 minutes until it happens again. No Matter what game or where servers are located (Battlefield, Hunt, Remnant, Diablo, etc.). It happens less often when connected to videocalls for work, but it still does (these on a notebook connected on wi-fi).
I did a factory reset, but this made no difference. I also tried reporting the problem over Frag Magenta, but by the time we get to the phone, I always get connected to someone who only speaks German and I have an impossible time trying to communicate the issue (this is my bad - I still have a long way until I get to a good level of German language skills).
Any clue what the issue could be and how to solve it? Do let me know if there's any other info you need from me.
Thank you very much for your support!
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Read this:
https://telekomhilft.telekom.de/t5/Festnetz-Internet/Peeringprobleme-Probleme-bei-Datenuebertragung-hohe-PING-Zeiten/ta-p/4265259
1
Antwort
von
vor 7 Monaten
Thank you for the article reference.
So, does this basically mean there is nothing that can be done? Telekom subscribers do not get to play online like any other gamer would?
Please correct me if I'm wrong - I'd hope there is some light at the end of the tunnel (and it's not an incoming train!).
Thanks!
1 Sterne Mitglied
vor 7 Monaten
Hey Satcho,
I don't know why people keep linking to this article from 2021. It's pretty useless. And there's a weird amount of people on here that believe that DT can do no wrong, and every problem is your own.
I (and many others on this forum) am currently facing an issue with certain sites behind Cloudflare like openai.com, deepl.com and discord.com. This only seems to affect users on Magenta XL and those who are routed through cloudflare-gw.cr0-muc1.ip4.gtt.net which looks like it's in Munich and also where I am located.
Your issue sounds different though and all games seem to work fine for me (Helldivers, CS2, The Finals for example).
Maybe start by trying to identify some latency problems to the Diablo 4 servers. You can also start something like ping -t 34.159.2.39 from your command prompt (That's a Diablo 4 Europe IP, which I got from here https://us.forums.blizzard.com/en/d4/t/server-location-list/22279), and try to see if you're getting timeouts when your connection is dropping. You should also run ping -t 192.168.2.1 to see if you're losing connection to your router when these drops are happening. I got the 192.168.2.1 address from the Speedport manual, but if you're getting timeouts straight away you should try ipconfig /all and check what the default gateway IP is. That's your router.
If you're getting timeouts pinging your router, it's definitely something local.
Figuring out network problem is just a game of elimination until you can pinpoint exactly where the problem starts. If you need some more ideas just lemme know.
5
Antwort
von
vor 7 Monaten
@Satcho I couldn't reach you. Is 4 pm generally a good time to reach you?
Sören
1 Sterne Mitglied
vor 7 Monaten
I replied privately that I missed the call by a few seconds. I am here now. Thanks!
3
Antwort
von
vor 7 Monaten
Hi @Satcho,
if it works right now, I do not think it is necessary, to change anything.
Anyway, it may be an update to change to a new model.
Sincerely,
Johannes