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Speedport Pro WLAN Router keeps reconnecting
vor 2 Jahren
Hallo zusammen,
My Speedpost Pro Plus WLAN Router keeps reconnecting and disconnecting itself all the time for a week already.
The router is already at the latest version and I performed so many times of diagnosis from the app and Telekom website, and it keeps telling me there is nothing wrong with it being detected.
I really need some help to solve this as I am working from home and I really need a stable internet.
Thank you very much.
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Community Guide
vor 2 Jahren
@Ceci L: Welcome to the Community! Does the Pro "only" lose the DSL connection or does the router restart? What do the system messages say? What tariff do you have? Please show us a screenshot of this page:
http://speedport.ip/5.0/gui/status/
Regards Ulrich
12
Antwort
von
vor 2 Jahren
Hello @Inga Kristina J.
Thank you very much for reaching out!
I have already added my phone number in my profile, let me know if it doesn't show.
Is it okay if we have the call at 6pn today?
Telekom hilft Team
vor 2 Jahren
Hello @Ceci L,
I'm sorry that you didn't receive a call yet. Are you still available for one today?
Kind regards
Malte M.
1
Antwort
von
vor 2 Jahren
@Malte M. Thank you very much. I’ll be available tomorrow 6pm. Will that works for you too?