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Order status after receiving Eingangsbestätigung

2 years ago

Hello,

 

How long does it take to get a confirmed contract and installation date? Ordered MagentaZuhause L on June 7th, 203 and haven't received any updates.

Thanks

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    • Accepted Solution

      accepted by

      2 years ago

      @Alexander Rodriguez 

       

      Thank you for another pleasant conversation earlier 🙏 As discussed, I have received feedback from the technical department. The house number does not have its own house connection. There is a co-supply registered, but this house connection is blocked and no longer usable. The homeowner must please contact our colleagues from the Bauherrenservice on 0800 330 1903 and request the construction of a new house connection. I have also cancelled the booked order earlier 👍

      I wish I had better news.

       

      Best regards
      Timur K.

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