hello team,
I places an order for new DSL connection ( Magenta Home M) last week. Till date, I have only received an email from Telekom for email-id confirmation (Subject: Please confirm your email address for your landline contract) with Customer Number hidden ( Customer number: xxxxxxx691) .
So I have no reference (order# or customer') to use for tracking the order status when connecting customer care. There is no communication since then from Telekom.
Can any help me to track the order status and tell me when can I expect the connection to start and hardware to be delivered. I am new here and its very difficult to survive without internet, as we need to work from home.
The earlier tenant was using DSL connection, so I know that there shouldn't be any problem with the line to my apartment.
and by when I can expect my device to arrive.
I tried to connect to customer service via call, but everything is in German :).
Regards,
A. Ghadge
2 years ago
@Akshata Ghadge
After booking, it is checked whether capacities are free to switch the connection.
For example, it is checked whether there are enough ports or whether the cross cable is full.
The processing can take up to 3 weeks in total. You still have to be patient.
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2 years ago
I understand the needed technical setup but that should not be in weeks in this age.
Is there any way to atleast know if my order is confirmed and approx date of activation? If not, I can look for some other provider.
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2 years ago
@Akshata Ghadge
I will inform the team so they will be contacted.
A Teamie will then get in touch with you. It is important that you enter a phone number and availability
in your customer profile. Link to profile is in my signature.
from
2 years ago
Hi @Akshata Ghadge,
thank you very much for the pleasant call and your patience, that I was not able to see much.
Anyway: The letter should arrive soon and haver further instructions in it. But I made myself a little extra work and asked the colleagues, if everything is right or if the letter has to be sent again. 😊
Sincerely,
Johannes P.
edit: They just told me, that the letter will be sent again.
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2 years ago
@Akshata Ghadge
I will inform the team so they will be contacted.
A Teamie will then get in touch with you. It is important that you enter a phone number and availability
in your customer profile. Link to profile is in my signature.
0
Accepted Solution
accepted by
2 years ago
Hi @Akshata Ghadge,
thank you very much for the pleasant call and your patience, that I was not able to see much.
Anyway: The letter should arrive soon and haver further instructions in it. But I made myself a little extra work and asked the colleagues, if everything is right or if the letter has to be sent again. 😊
Sincerely,
Johannes P.
edit: They just told me, that the letter will be sent again.
0
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