Magenta Zuhause M without router
2 months ago
Hello,
I have 2 questions:
1. I moved to a new house and they already have a Magenta Zuhause M connection (Young people plan). But it is expiring in a few weeks. The contract is in the name of a roomate who left the apartment. We would like to get the same connection again but now in my name. We already have the router. How do we order this tariff without renting/buying a new router from you?
2. How do I contact the customer support in English?
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2 months ago
Good morning @user_46b3f1,
I'm more than happy to help. 😊
Please fill out your profile information with a callback number.
When that's done, let me know here in the thread.
Also, let me know what time I can reach you best at.
Kind regards
Belana
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2 months ago
Hello Belana,
I tried to order the tariff online without the router. It sends to my email a security code, but I cannot enter the code in the website, there is no field to enter it. Please reach out to me over call
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2 months ago
Hello @aastha_dave,
thank you for the nice call. 😊
If you have any more questions during the booking process, feel free to let me know.
Have a nice weekend.
Kind regards
Belana
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1 month ago
Hello!
I have a question about how I can view the 100 euro starting credit and 70 euro benefit that I get as a new customer. I could not find it in my contract information. Could we please speak over the phone?
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1 month ago
Thank you for your message, @aastha_dave .
It seems like you're having some issues with your phone, right?
I couldn't reach you just now as the call kept getting disconnected.
When would be a good time for us to try again?
Kind regards
Caro
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