First please excuse my use of English. I have tried calling the english speaking customer hotline countless of times but cant get a hold of anyone. Tried the chat from the website and last I called the normal customer service line with my bad German but ended up getting hanged on every time. I write here in hopes of getting a response. Im working from home and the lack of Internet has me working at my neighbors everyday.

I have no Internet whatsoever and the computer can not longer recognize the signal. I´ve tried unplugging the power, doing a restart but to no avail. All the lights turn on except for the Service one, and after a while just the first light stays green. Everything was set up according to instruction and only using the hardware provided in the box. 


This is the second time I´ve gotten this problem. The first time I could talk to the customer service and they ended up sending a new modem that solved the problem. 

Please help