HotSpot login page shows error 404

Question

Good day. I am using Telekom HotSpot for a long time (approximately 1.5 years). I am buying the monthly access. Starting from 9.04.2020, HotSpot login stopped working normally. In most cases, redirect to login page shows a 404 page.It happens when the login starts with https://telekom.portal.fon.com/ARCDTA03/ and the network name is 'Telekom_FON 3' (shown in Windows Tray on 'Public network' settings). Note that this '3' is shown only after already connecting to the Wi-Fi network.In Wi-Fi selection popup, it is shown as 'Telekom_FON'. In some disconnect/connect cases (about 1 of 30), I am happy to connect to 'Telekom_FON' network (without '3').There the login page works, and its URL starts with https://telekom.portal.fon.com/HUADTA03/.I think what helps to connect to different networks is changing 'User random addresses for this network' to 'On' in Properties of 'Telekom_FON' (not 100% sure, but without it I am connecting N times only to non-working 'Telekom_FON 3' network). Can you please fix it?Or: how can I change networking settings, so that I don't connect to 'Telekon_FON 3' network, but only to working 'Telekom_FON' network? Best regards.

muc8033.7 · Answer

@dmitry.weirdo That sounds bad - and even worse that you are not the only one with this problemhttps://telekomhilft.telekom.de/t5/HotSpot-WLAN-TO-GO/Hotspot-wlan-to-go-fehler-404/m-p/4504602/highlight/false#M21607 Possibly it is a problem with the service itself, possibly it is a problem with the Speedport model that is running the service (the Speedport is the router located in a Telekom fixed line customer's home) What you can possibly try is to go to a public telefone - there Telekom normally hosts an 'official' WLAN hotspot. Do you buy a montly voucher at a price of 30 Euro or do you use a 'MagentaMobil Prepaid M' (10 Euro every four weeks - or higher prepaid tariff) that comes along with a hotspot flat included in the price?

Anna J. · Answer

Hi @dmitry.weirdo, for we have another thread here with some more users experiencing the same error, I sent a request to our support to find out whether the problem is already known and when it will be fixed. I'll be back with news as soon as they reach me!Kind regardsAnna Si.

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