Request to Cancel Internet Provider Change Due to Fiber Installation Delay
6 hours ago
Hello,
Today, I signed a contract with a door representative for a new internet plan.
The representative informed me that Telekom would be installing fiber (Glasfaser) in my building, but did not provide any specific timeline.
In the meantime, I was advised to switch to MagentaZuhause XL and later upgrade to fiber once it became available.
However, according to your official website, fiber is currently not available in my building and is not expected to be for at least another five months.
Given this information and the fact that I work from home and rely on a stable internet connection, I would like to cancel my request to change internet providers and continue with my current provider.
Could you please let me know how to proceed with the cancellation?
Thank you for your support.
Best regards,
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5 hours ago
Good evening @Assia Cherif and welcome to our Community. 😊
I've seen, that you already filled in your profile with the needed data. Due to the circumstances, that it's a little late, I didn't want to call "unannounced". Can you tell me, when you are available for a call, so we can have a closer look?
Kind regards Sven
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5 hours ago
Hello @Sven Ö.
Thank you for your reply.
I am available until 23:30.
Please feel free to call me.
Thank you.
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