Router hasn't been delivered

vor 9 Stunden

Hi,

I applied for a new internet contract on the 11th. My understanding is that the connection will be available tomorrow (on the 17th) but I haven't received my router yet. When can I expect it to be delivered?

Thank you

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    • vor 8 Stunden

      Wurde ein Router bestellt?

      Aktuell kommt es zu Lieferverzögerungen durch DHL.

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    • vor 8 Stunden

      Yes, I ordered einfachWLAN. I can see it in my orders in the MeinMagenta app. It says "Your order is currently still being processed.". I don't think it has been shipped yet because otherwise I would get a tracking number, right?

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      10

      von

      vor 5 Stunden

      Hello @derebaba and welcome to our Community.

       

      I just tried to call you, but get a busy signal after a few seconds. Can you tell me, when you are available for a call? 😊

       

      Kind regards Sven

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      von

      vor 4 Stunden

      Hi @Sven Ö.

      I was in a meeting but now it is over. Feel free to call anytime today.

      Regards

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      von

      vor 4 Stunden

      Thank you for the nice call @derebaba . As discussed, you can pick up the hardware at the shop, that can be found with the shipment tracking I gave you. 

       

      The activation should also work tomorrow and I would appreciate a litte response, if everything went well. If you have further questions in the meanwhile, just let me know. 😊

       

      Kind regards Sven

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