Hello,

I recently moved into a new apartment in Munich and am interested in getting a Telekom internet connection.

I currently have an M-net contract at my previous address also in Munich, which I have already cancelled. However, the contract remains active until its scheduled termination date in a few weeks. I noticed that Telekom offers a discount for customers switching from another provider. Would I still qualify for this promotion, even though I have already submitted my cancellation and am now ordering internet at a different address?

I would also like to have DSL since it’s less expensive than fiber and I only need normal-speed internet. I see I have a DSL port in my wall, but my neighbor told me that the building recently switched to fiber, and I’m not sure if I can still have a DSL contract at 50mbps.

I would prefer to communicate in English if possible, since my German is not advanced enough that I could fully understand these details when listening. 

i would appreciate a customer service agent to reach out either via email or phone. I am available by phone:

-weekdays 7-8:30am except Thursdays

-weekdays around noon

-weekdays after 16/17:00 (except Thursday)

-Thursdays after 19:00

-weekends

-if needed, I can call during weekday work hours if messaging or confirming beforehand (except Thursdays 8-11:00)

Thank you!