Slow internet speeds
5 years ago
Hello! I have Telekom and my internet is extremely slow at my house, most of the time when I test it I seem to get 60mbs which is terrible, I’m currently paying for 250mbs so I should be getting near or around that?! Speedport 3 I have been calling and can never get an English speaking associate can someone assist me?
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5 years ago
@z16hinsonfirst step, try this Link:
Hier Kannst Deine Leitung mal Vorprüfen und auch eine Meldung absetzen
https://www.telekom.de/hilfe/hilfe-bei-stoerungen
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5 years ago
That link informs me that I don’t have internet or landline hooked up for my account, I have tried it before, I am not sure why
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5 years ago
Hallo @z16hinson
for english speaking hotline (sales and custumer service) you can call
Fixed line network: 0800 33 01080
(Mo. - Fri. 8 am to 8 pm)
Mobile telephony: 0800 33 02202
(Mo. - Fri. 8 am to 8 pm)
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5 years ago
Hello! I have Telekom and my internet is extremely slow at my house, most of the time when I test it I seem to get 60mbs which is terrible, I’m currently paying for 250mbs so I should be getting near or around that?! Speedport 3 I have been calling and can never get an English speaking associate can someone assist me?
Hello! I have Telekom and my internet is extremely slow at my house, most of the time when I test it I seem to get 60mbs which is terrible, I’m currently paying for 250mbs so I should be getting near or around that?! Speedport 3 I have been calling and can never get an English speaking associate can someone assist me?
I guess that you connect via WLAN - and that this is the main throughput limiting problem.
Pls do the following:
In a browser open the page speedport.ip but DO NOT login.
On the left hand side you will find two menu items, click on the lower one - and do write here the speed values that you read / do put a screenshot here.
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5 years ago
@muc80337_2
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5 years ago
Hello @z16hinson,
would you mind filling in your profile, so that I can contact you directly?
Please make sure to message me again, after you've filled in your data.
Kind regards Nico B.
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5 years ago
thank you for the call.
A technician will come to your place tomorrow, to hopefully finally solve the issue.
Please give me feedback, whether or not he could resolve the matter.
Kind regards
Nico B.
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5 years ago
wie ist der Zustand aktuell?
Ich freue mich auf ein Feedback.
Viele Grüße
Fadi R.
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