Solved
Smart 4 + 5G empfänger not active: new SIM not activated?
2 years ago
Dear support,
Yesterday I received my new Speedport Smart 4 + 5G empfänger (from a Speedport Pro Plus with LTE hybrid).
However the 5G / LTE connection is not active, only DSL is working.
I tried several things without any success:
- Smart 4 + 5G Empfänger with old LTE contract SIM card > 5G / LTE not active only DSL working
- Smart 4 + 5G Empfänger with new received 5G SIM card > 5G / LTE not active only DSL working
- "Old" Speedport Pro Plus Hybrid with old SIM card > DSL + Hybrid working
- "Old" Speedport Pro Plus Hybrid with new received 5G SIM card > Hybrid not working only DSL
- several reboot of empfänger and smart 4..
I conclude that I should have the new 5G SIM card defect or to be activated?
I suppose that only the new SIM card received is recognized by the empfänger.
Thank you !
Jordan
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Accepted Solution
accepted by
2 years ago
@Jordan5%
@Jordan5G wrote: Yes ! My older simcard (I used with speedport pro plus) is with xx07-5 as last digits !
Perfect, this is the right sim card.
You already had it in our 5G antenna and it didn't work either. 😕 I think it makes sense if you talk to one of my team members, because my english is not good enough for that anymore. 
Greetz
Stefan D.
0
Accepted Solution
accepted by
2 years ago
@Jordan5G
You just have to deactivate PIN query on your SIM in another device. This doesn't work with the 5G -Empfänger.
2
Answer
from
2 years ago
Hybrid is now working !
I used the older router to deactivate the PIN of the SIM.
Thank you ! I will mark the topic as solved
Answer
from
2 years ago
Hello @Jordan5G,
that's great, I'm glad that it works now.
🎉
Thank you very much for your feedback.
Kind regards Inga Kristina J.
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