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Smart 4 + 5G empfänger not active: new SIM not activated?
2 years ago
Dear support,
Yesterday I received my new Speedport Smart 4 + 5G empfänger (from a Speedport Pro Plus with LTE hybrid).
However the 5G / LTE connection is not active, only DSL is working.
I tried several things without any success:
- Smart 4 + 5G Empfänger with old LTE contract SIM card > 5G / LTE not active only DSL working
- Smart 4 + 5G Empfänger with new received 5G SIM card > 5G / LTE not active only DSL working
- "Old" Speedport Pro Plus Hybrid with old SIM card > DSL + Hybrid working
- "Old" Speedport Pro Plus Hybrid with new received 5G SIM card > Hybrid not working only DSL
- several reboot of empfänger and smart 4..
I conclude that I should have the new 5G SIM card defect or to be activated?
I suppose that only the new SIM card received is recognized by the empfänger.
Thank you !
Jordan
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24
2 years ago
Hey @Jordan5G ,
depending on the installed firmware this behavior might be normal. Try triggering a larger download (latest received SIM) and monitor the status, 5G connection might come up then.
Have a good one!
0
2 years ago
@Jordan5G: Please show us a screenshot of this page:
http://speedport.ip/html/content/internet/lte.html?lang=en
and this page:
http://speedport.ip/html/content/internet/lte_firmware.html?lang=en
Which LEDs on the 5G -Empfänger (receiver) light up after you have switched it on again?
Gruß Ulrich
0
2 years ago
Thanks for your quick answers !
The "Status" LED is blinking in orange non-stop.
I tried to download a very large file but it does not make any difference.
Here some screenshots:
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Answer
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2 years ago
@Jordan5G: OK, your SIM card may not yet be activated for the new tariff. In addition, the 5G receiver does not yet have the latest firmware. This will be updated automatically within a few hours after the 5G receiver has been successfully connected.
When was the changeover to the new tariff supposed to take place?
So that the Telekom Teamies can help you, please enter your details here:
https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile%3Atelekom-custom-user-profile-userdata
to which only the Telekom Teamies have access.
Greetings Ulrich
Answer
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2 years ago
Hello UlrichZ
The new tariff was supposed to takes place the 12th October.
Best Regards
Jordan
Unlogged in user
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2 years ago
@Jordan5G: So that the Telekom Teamies can help you, please enter here:
https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile%3Atelekom-custom-user-profile-userdata
to which only the Telekom Teamies have access.
Greetings Ulrich
0
2 years ago
I follow-up my topic to hope to get a solution to activate my SIM card.
0
2 years ago
@Jordan5G: Please be patient, a Telekom team member will be in touch soon.
Greetings Ulrich
0
2 years ago
Hey @Jordan5G,
welcome by us in the Community.
I'm pleased to help you.
When do you have time?
I would like to contact you, then check the contract.
Kind regards Khaled A.
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2 years ago
Hello Khaled,
The problem has not been fixed since I came back despite several modems reboot.
I hope that it will be fixed soon.
Answer
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2 years ago
Hello Khaled, The problem has not been fixed since I came back despite several modems reboot. I hope that it will be fixed soon.
Hello Khaled,
The problem has not been fixed since I came back despite several modems reboot.
I hope that it will be fixed soon.
@Khaled A. zur info.
Gruß Ulrich
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2 years ago
Hello Khaled
I am not in Germany nowadays, I will be back tomorrow afternoon.
However I can already provide you informations if needed.
Best Regards
Jordan
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Answer
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2 years ago
Hello Khaled I am not in Germany nowadays, I will be back tomorrow afternoon. However I can already provide you informations if needed. Best Regards Jordan
Hello Khaled
I am not in Germany nowadays, I will be back tomorrow afternoon.
However I can already provide you informations if needed.
Best Regards
Jordan
@Khaled A. zur Info!
Gruß Ulrich
Unlogged in user
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2 years ago
@Jordan5G: I have informed the Telecom Team.
Greetings Ulrich
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Answer
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2 years ago
Yes ! My older simcard (I used with speedport pro plus) is with xx07-5 as last digits !
Answer
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2 years ago
@Jordan5%
@Jordan5G wrote: Yes ! My older simcard (I used with speedport pro plus) is with xx07-5 as last digits !
Perfect, this is the right sim card.
You already had it in our 5G antenna and it didn't work either. 😕 I think it makes sense if you talk to one of my team members, because my english is not good enough for that anymore. 
Greetz
Stefan D.
Answer
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2 years ago
Ok, thank you for your reactivity , it is very appreciated 🙂.
Should I now wait for somebody to contact me?
Best Regards
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2 years ago
@Jordan5%
@Jordan5G wrote: Yes ! My older simcard (I used with speedport pro plus) is with xx07-5 as last digits !
Perfect, this is the right sim card.
You already had it in our 5G antenna and it didn't work either. 😕 I think it makes sense if you talk to one of my team members, because my english is not good enough for that anymore. 
Greetz
Stefan D.
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